Refund Policy 

GENERAL:

• This agreement is signed between DP Otelcilik ve Turizm Ticaret A.Ş. www.usulova.com website and “Musalla Mah. 7035. Sk. No:41 Çeşme/İZMİR/TÜRKİYE” ( referred to as Procedural Ova/Seller in the Contract) and the person who is a member of www.usulova.com and completes the online reservation process (referred to as the CONSUMER in the contract) .

• If you make a reservation and purchase accommodation electronically through the website you are using, you are deemed to have accepted the preliminary information form presented to you and this distance service sales contract. 

• The consumer who purchases accommodation through the website is obliged to pay the entire service fee at the time of booking. The reservation will not be finalized until the full payment is made.

• Consumers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG:27.11.2014/29188) and other applicable laws regarding the service they purchase.

• If it is not possible for the consumer to participate in the purchased accommodation service, he may transfer his reservation to a third party who will fulfill all the conditions applicable to the contract by notifying Usul Ova at least 10 days before the accommodation start date. In this case, the person(s) transferring and taking over the contract are jointly responsible for the payment of the balance amount against Usul Ova and all additional expenses arising from the said transfer. Usul Ova does not accept any responsibility and collects the entire accommodation fee from the transferor and the transferee (many and severally) in the event that the consumers coming from abroad do not have a visa, and they cannot obtain a visa from the relevant institution until the start of the accommodation despite having made an application. In case the person transferring the service is not in the same status as the transferor,

• Usul Ova may partially/completely change or cancel the reservation before or during the service, for a reason not caused by the consumer. The consumer may accept these changes or accept another alternative service offered by Usul Ova. If the consumer does not accept the changes, he has the right to cancel the reservation and receive a full refund of the fee paid under the contract. If the consumer cancels the purchase; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the consumer has made the payment by credit card, the product price will be returned to the bank within 14 days from the cancellation, but the seller has no responsibility regarding the bank’s return to the consumer processes.The consumer declares that the fee will not be canceled for non-refundable reservations; In such cases, the consumer declares, accepts and undertakes that if he or she requests cancellation, it will not be valid and that he will pay the entire contract price to Usul Ova. In the event of a consumer’s request for a change in the service, provided that this change is approved by Usul Ova, if there is a price difference between the previously received service and the newly requested service, the consumer must immediately pay the difference to Usul Ova upon the acceptance of the change request. However, if the price of the new service is lower than the price of the previous service, Usul Ova will refund the difference to the consumer. Discomforts that prevent the consumer’s habitual occupation of 10 days, which coincides with the accommodation period of himself or his first-degree relatives, With the official report to be received from the Fully Equipped State Hospital or provided that it is documented in the event of death, the reservation cancellation request is accepted and the price paid by the consumer, excluding the expenses arising from compulsory taxes, fees and similar legal obligations, and the non-refundable and non-refundable fees paid to third parties. is returned. In this case, the report and documents will be submitted before the start of the service. In the event that the consumer does not notify in writing that he will participate in the accommodation service that he missed the beginning of; Usul Ova has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No refund will be made to the consumer for such cancellations. The price paid by the consumer is returned to him, excluding the costs arising from fees and similar legal obligations, and the non-refundable costs that can be paid and documented to third parties. In this case, the report and documents will be submitted before the start of the service. In the event that the consumer does not notify in writing that he will participate in the accommodation service that he missed the beginning of; Usul Ova has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No refund will be made to the consumer for such cancellations. The price paid by the consumer is returned to him, excluding the costs arising from fees and similar legal obligations, and the non-refundable costs that can be paid and documented to third parties. In this case, the report and documents will be submitted before the start of the service. In the event that the consumer does not notify in writing that he will participate in the accommodation service that he missed the beginning of; Usul Ova has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No refund will be made to the consumer for such cancellations. In the event that the consumer does not notify in writing that he will participate in the accommodation service that he missed the beginning of; Usul Ova has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No refund will be made to the consumer for such cancellations. In the event that the consumer does not notify in writing that he will participate in the accommodation service that he missed the beginning of; Usul Ova has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No refund will be made to the consumer for such cancellations.

• Usul Ova is obliged to forward the Preliminary Information Form/Voucher/Mail, which includes preliminary information on the qualifications, sales price and payment method, and performance of the service subject to this contract, to the consumer as specified in the contract. Usul Ova is not responsible for situations arising from the consumer and personal responsibilities of third parties.

• Consumers who purchase services with a credit card are required to notify their request for early payment, installment reduction to the bank to which the card belongs and to the payment branches determined by the bank. When the consumers cancel the service they have purchased with their credit card in installments for any reason, Usul Ova will return the price taken from the credit card to the consumer’s credit card. The refund is returned to the consumer’s card in accordance with the business rules of the banks. Bank rules are also valid for refunds regarding payments made in installments, and Usul Ova does not have any obligation or opportunity to intervene if payments made in installments are returned to the card in installments. 

• Usul Ova will be able to make all notifications to the consumer in written form or through a permanent data provider (e-mail, short message and any similar tool or medium). The consumer is obliged to notify Usul Ova within 10 days from the date on which the service should be performed or the performance of the contract, if the contract is not performed at all or as required due to the duty of care. Notifications made after this period will be deemed invalid. The consumer has given to Usul Ova employees and / or websites during the reservation; e-mail, mobile phone, fax etc. It accepts and declares that it allows the information and newsletters sent by the websites for campaign announcement purposes. The consumer does not want notifications and announcements made to their own communication channels,

• In case the consumer notifies that he/she has stopped using the accommodation service he/she has purchased, in writing or via permanent data storage, up to 30 days before the service starts, the entire amount paid shall be returned to him/her, excluding the expenses arising from the obligatory taxes, fees and similar legal obligations.

• The consumer agrees to pay 35% of the price paid to the seller less than 14 days before the consumer notifies him/her that he/she has stopped using the accommodation service he/she has purchased, in writing or via permanent data storage, within 29-15 days before the service starts. However, the service given to the consumer at a discount during the sale and received with the non-refundable payment option cannot be returned.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

• If, during the performance of the service, it is determined that the credit card to which the consumer pays is used unfairly by unauthorized persons and the cost of the service is not paid to the consumer by the relevant bank or financial institution, the seller has no responsibility for this issue and the material and moral damages that may arise from this issue.

FORCE MAJEURE:

• Although Usul Ova has shown all the necessary care, what happens outside of Usul Ova’s will and prevents the start or continuation of the service; strike, terrorism, possibility of war, unpredictable technical issues, malfunction, changes in interstate relations, Covid-19, pandemic and epidemic outbreaks, health measures taken by government institutions (such as quarantine, closure, restrictions, closure and limitation of businesses), adverse weather conditions, may cancel or postpone the reservation due to these and all similar force majeure reasons.If force majeure occurs that the seller cannot foresee and the performance of the service is not possible, the consumer is notified. After the notification, the seller may offer accommodation to the consumer on another date determined by the seller. The seller has the exclusive authority to decide on the date of the stay. If another date is offered to the consumer, the consumer will not be able to use other optional rights. 

RIGHT OF WITHDRAWAL:

• Consumer; Within 14 (fourteen) days from the date of conclusion of the contract, he can use his right to withdraw from the contract by refusing the service without taking any legal and criminal responsibility and without giving any reason, provided that he notifies the Seller via the contact information below. In distance contracts for service provision, this period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the seller. By accepting this contract, the buyer accepts in advance that he has been informed about the right of withdrawal.

CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER’S RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE:  DP Otelcilik ve Turizm Tic A.Ş.

ADDRESS:  Musalla Mh 7035 Sk. No:41 Cesme Izmir

EMAIL:  hello@usulova.com

PHONE:  +90 532 309 78 70

DURATION OF THE RIGHT OF WITHDRAWAL:

• The 14-day right of withdrawal of the consumer starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.

• The costs arising from the use of the right of withdrawal belong to the Seller.

• In order to exercise the right of withdrawal, a written notification must be given to the Seller by registered mail, fax or e-mail within 14 (fourteen) days. 

RETURN TERMS:

• The seller is obliged to return the total price and the documents that put the consumer under debt within 10 days at the latest from the receipt of the withdrawal notification to the consumer.

• If there is a decrease in the value of the service due to the fault of the consumer or if the return becomes impossible, the Consumer is obliged to compensate the damages of the Seller at the rate of his defect. However, the consumer is not responsible for the changes and deteriorations that occur due to the proper use of the good or service within the period of the right of withdrawal. 

• In case of falling below the campaign limit amount set by the Seller due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

• Before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.

STATUS OF DEFAULT AND LEGAL CONSEQUENCES

• The consumer accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney’s fees to arise from the consumer, and in any case, if the consumer defaults due to his debt, the consumer accepts that he will pay the damage and loss suffered by the seller due to the delayed performance of the debt.